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Contact JB Support
Get help with login, registration, payments, KYC, bonuses, and the mobile app. JB support is available by email.
How You Can Contact Us
Email is our support channel. Write from your registered address or include the phone you used at sign-up.
| Channel | Address | Languages |
|---|---|---|
| [email protected] | EN plus selected locales (Indian EN, Indonesian, Filipino, Turkish, Portuguese, Russian, German, Finnish, Polish, Italian, Ukrainian, Malay, Marathi, Tamil, Telugu). |
How To Contact Support (Email)
- Send your message to [email protected] from your registered email, or add your phone if you registered by phone.
- Subject: [JB] Issue — Short Summary (e.g., “Payment — Withdrawal Pending”).
- Describe the issue clearly; attach a screenshot if there’s an error.
- Reply in the same thread if you have updates.
What To Include (Checklist)
| Item | Example |
|---|---|
| Account contact | your registered email or phone |
| Issue type | Login / KYC / Deposit / Withdrawal / Bonus / App |
| When it happened | date, time, timezone |
| Error text | exact wording or screenshot |
| Payment details (if relevant) | method, amount, date, reference/TXID |
| Device & app/browser | model + OS; “Android app” or browser name/version |
| Location note (if relevant) | country you’re connecting from |
Do not send passwords, one-time codes, full card numbers, seed phrases, or private keys.
Response Times
Replies are sent by email. During high-volume periods responses can take longer than usual.
Privacy And Safety
Support may request extra details to review payments or verification. Reviews follow JB’s compliance and monitoring rules.If you have any login or account access problems, you can contact us at [email protected].
FAQ: Contacting JB Support
How can I contact JB Support?
You can reach JB Support by email only at [email protected].
Always write from your registered email address or include the phone number used at registration.
What languages does JB Support use?
JB Support operates in English and selected locales, including:
Indian English, Indonesian, Filipino, Turkish, Portuguese, Russian, German, Finnish, Polish, Italian, Ukrainian, Malay, Marathi, Tamil, and Telugu.
How long does it take to receive a response?
Responses are sent by email. Most are handled within 24–72 hours, but high-volume periods may cause slight delays.
Can I reply to a previous message?
Yes. Always reply in the same email thread to keep your case history connected and reviewed faster.
Can JB Support request additional details?
Yes. For payment or verification-related cases, JB may request extra information or documents to confirm your identity and transaction details, following AML/KYC policy.